Frequently Asked Questions

Everything you need to know about shopping with VGOTEL

What are your shipping options and delivery times?

We offer standard and expedited shipping. Standard shipping typically takes 3-5 business days, while expedited delivery arrives within 1-2 business days depending on your location.

What is your return policy?

You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange. Please contact our support team to initiate a return label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer a warranty on electronic products?

Yes, all electronics sold at VGOTEL come with a standard 1-year manufacturer warranty covering defects in materials and workmanship.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 1 hour of placement. After this window, the order moves to our fulfillment center and cannot be altered.